Here to help.

Write to hello@tryratri.app and a person will reply. A few things come up often enough to answer here.

Cancelling or changing a subscription

Ratri Pro is billed by Apple, so it's managed in your iPhone's Settings: tap your name at the top, then Subscriptions, then Ratri. Cancelling there stops the next renewal; Pro stays on until the end of the period you've paid for. Refunds are Apple's to give, at reportaproblem.apple.com.

Pro isn't showing after a reinstall or a new phone

In Ratri, open Settings and tap Restore purchases. It finds the subscription on the Apple Account you're signed into. If that account isn't the one you bought with, sign into it in the App Store first.

Nothing plays, or the sound is faint

Check the silent switch and the volume, and whether the phone is connected to a speaker or earbuds somewhere else. Ratri keeps playing with the screen off and when you lock the phone; it stops if you swipe it away from the app switcher.

The wind-down reminder doesn't arrive

It needs notifications to be allowed for Ratri in your iPhone's Settings. The reminder comes fifteen minutes before the bedtime you set, which you can change in the app's settings.

Deleting everything

Everything Ratri keeps is on your phone. Deleting the app deletes it all. Your subscription is separate and lives with Apple; cancel it as above if you don't want it to renew.

What you need

An iPhone running iOS 18 or later. Describing an intention in your own words and the dream journal's voice entry need an internet connection; everything else works offline.